After this page you will know your age, documents and first deposit before you open an account on the app or mobile browser.
When you begin
Use this when you begin, so no step has to be repeated.
Pick the e-mail address you check daily and a password you can remember. Confirm the e-mail link afterwards, and keep to one account per person; extras are closed at once.
Match your name, date of birth and address to your identity document, letter for letter. The Malta Gaming Authority licence MGA/B2C/645/2017 requires document checks, which can take 71 hours.
Choose Australia as your country of residence, then Australian dollars as the balance currency. Next, accept the terms and confirm that you are 18+ before you finish.
Three usual stoppers
One account per person is the rule here, so the fix is always a repair rather than a second try.
Nothing is wrong with the page when the button stays grey or the screen reloads. A field is usually incomplete or the e-mail sits in a spam folder, and the account stays half-made until the link is opened.
A self-exclusion held on record, whether set here or through BetStop with the Australian Government, stops a new registration before it starts. The screen refuses without saying why, and the refusal appears again on a retry.
Details that do not match the identity document, an address outside Australia, or a date of birth under 18 will end the registration. The form returns to the same field, or a message names the country or the age.
Three Support Routes
Reach support between 7am and 11pm daily. Live chat suits a stalled form; email at [email protected] covers document and account questions in writing; the phone line on +61 37 312 4165 works when you need to talk it through.
Use live chat when a page freezes mid-way or an error repeats. Have the email you registered with and the exact error wording on screen so the agent can trace it in one exchange.
Send a written case to [email protected] when the problem needs evidence, such as a rejected document or a mismatched name. Attach the screen you saw and your reference number.
Gather your registered email, your full name as printed on the ID, and any error screenshot before you write. Those three details let the team resolve an access fault on your existing account instead of a new one.
Before you start
You will know, before the first field, whether you qualify and what the account will hold.
| Condition | Crownplay Casino |
|---|---|
| Age | 18+ |
| Residence | Australia |
| Accounts per person | One only |
| Data on file | Exactly as on your ID |
| Account currency | A$ AUD |
| First deposit | A$14 |
Verification
The Maltese license requires proof of who you are before money leaves, so the checks are completed within 71 hours.
| Document | What it confirms |
|---|---|
| Government-issued photo ID | Your name, date of birth and face · At the latest before the first withdrawal |
| Proof of address | Where you live in Australia · Once your account is open |
| Payment method verification | You own the method you deposit with · Before that method is paid out |
Your first deposit
Fund the account from A$14 using any of the ten methods below, all of them accepted at this casino's cashier.
| Pay with | Minimum deposit | Withdrawals up to | Withdrawal time |
|---|---|---|---|
| Paysafecard | A$14 | A$42,600 | Within 4 minutes |
| Mastercard | A$14 | A$42,600 | Within 42 hours |
| Skrill | A$14 | A$42,600 | Paid in 4 minutes |
| Jeton | A$14 | A$42,600 | Within 4 minutes |
| Visa | A$14 | A$42,600 | Within 42 hours |
| PayID | A$14 | A$42,600 | Paid in 4 minutes |
| POLi | A$14 | A$42,600 | Within 4 minutes |
| Maestro | A$14 | A$42,600 | Cashed out in 42 hours |
| Neteller | A$14 | A$42,600 | Paid in 4 minutes |
You will have confirmed your eligibility, gathered your documents and set your limits before you sign up.
Allow 71 hours for the checks that follow registration. The Malta Gaming Authority licence held by Crownplay Casino Ltd., number MGA/B2C/645/2017, requires these checks on every account. You will be asked for a Government-issued photo ID, proof of address and payment method verification. The identity documents must be checked at the latest before your first withdrawal, so a deposit can come first. Your first deposit starts at A$14, and the welcome offer becomes available once your registration is complete.
Set your limits before your first session. Deposit limits, session time limits, loss limits, self-exclusion and reality check reminders are open to you from day one. You log in with your email address or username, and a forgotten password gets a reset link sent to the registered email. If play stops feeling under your control, call the National Gambling Helpline on 1800 858 858, which runs 24 hours a day. BetStop, the national self-exclusion register run by the Australian Government, takes about 5 minutes to apply for online, with a minimum period of 3 months.
Check that you live in Australia before you begin, because registration is open to residents of Australia only. Each person may hold one account, and multiple accounts are closed immediately. Keep in mind that you log in with either your email address or a username, so you will want a login you can keep for every visit. Your account belongs to you alone, so the details on it should be your own.
Have these at hand before you start the sign-up.
Quick help
Most players worry about their documents and how long the wait lasts before they can play.
Uploaded documents travel to Crownplay Casino over a TLS 1.3 encrypted connection. Checks start once a file arrives, and they must finish at the latest before your first withdrawal. Send clear, current copies so the review does not stop on a blurred image.
The review can take 71 hours because our licence requires identity checks before any withdrawal is paid. Three documents are reviewed: a Government-issued photo ID, proof of address and payment method verification.
The welcome offer opens once your registration is complete. You reach it through your first deposit, so the timing depends on when you fund the account. Your registration does not depend on the offer, so you can finish sign-up first.
You do not. Sign-up finishes without any deposit, so the account is open before you put money in. The first deposit starts at A$14, and you choose when to make it.
Crownplay Casino Ltd. holds licence MGA/B2C/645/2017 issued by the Malta Gaming Authority. Checking that number tells you who runs the site before you send any identity documents. The company is based at Spinola Road, Sliema.
Yes. Accounts are open only to players aged 18+ who live in Australia, and anyone younger cannot finish sign-up. The rule covers every new account, whatever device or browser you use.
Limits can be set right after you register, and help is close at hand. Call the National Gambling Helpline on 1800 858 858, open 24 hours a day, every day. The National Debt Helpline on 1800 007 007 gives free financial counselling for gambling debt.
We use cookies to make this site work and, with your consent, to improve it.